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  • Goodbye Martin!

    Today marks a significant milestone in Liftability’s history – the well-deserved retirement of our friend, colleague and Managing Director, Martin Murley. Martin's dedication to Liftability for nearly 37 years is an inspiration. His leadership has been instrumental in shaping Liftability into the strong, innovative, trusted company we are today. His commitment to excellence, unwavering support for our team, and dedication to our customers have laid the groundwork for our continued growth and success. His leadership and mentorship have been invaluable to me personally, and I know I speak for the entire team when I express our deepest gratitude for his tireless efforts. I am proud to be following in Martin’s footsteps and taking up the mantle of Managing Director, and am excited for the year ahead surrounded by a brilliant team. In the coming weeks and months, you’ll see no disruption to our operations. We will continue to deliver the same high level of service, strive to exceed your expectations, and we have some exciting plans for the future of the company. Watch this space! Kevin Dalley Managing Director

  • Stairlift Installations: What to Expect

    Regaining independence and mobility within your home can be a significant step towards enhancing your quality of life. Stairlifts, in particular, have become a popular choice for individuals facing challenges with stairs. If you're considering installing a stairlift, it's natural to have questions or concerns about the installation process. That's why we've put together this guide, to help you understand what to expect: Initial Assessment and Staircase Survey The first step in the stairlift installation process involves a thorough assessment of your home and staircase. An experienced stairlift surveyor will visit your home to evaluate the layout, dimensions, and any potential obstacles (such as doors at the bottom of the staircase). They'll also take this opportunity to discuss your specific needs and preferences, ensuring that the chosen stairlift model will meet with your needs now and into the future. Customising Your Stairlift Stairlifts are available in a variety of styles and configurations to suit individual needs and preferences. During the assessment, you will have the opportunity to customise your stairlift, selecting from a range of options such as seat upholstery, color choices, control mechanisms, and additional features. Whether you prefer a sleek and modern design or a more traditional look, there's a stairlift to complement your home décor. Scheduling the Installation Once you've chosen the perfect stairlift for you, an installation date will be scheduled at your convenience. Typically, the installation process takes between two and four hours to complete. On the day of installation, an engineer will arrive at your home with the necessary equipment and expertise. The Installation Process: A Step-by-Step Guide Preparing the Staircase: The engineer will begin by clearing the staircase of any obstructions, to ensure a smooth and safe installation process. Track Installation: The track will be carefully attached to the treads of the stairs (never the wall), leaving as much room as possible for other stair users to walk alongside the track. Mounting the Seat and Carriage: The seat and carriage, the components that transport the user up and down the stairs, will be securely mounted onto the rail. Electrical Connections: The stairlift will be connected to a power source, typically a nearby socket, to ensure continuous charging (Don't fret - if there are no nearby sockets, the surveyor will have arranged for an electrician to attend to fit one). Safety Checks and Final Touches: The engineer will conduct a series of thorough safety checks, ensuring the stairlift's stability and proper operation. They will also provide you with comprehensive instructions on how to safely use the stairlift. Common Concerns and Frequently Asked Questions Will the installation damage my staircase? No, stairlifts are designed to be installed without causing any structural damage to your staircase. The installation team will use brackets which are attached to the treads of the stairs, so there will be no damage to the bannister or walls surrounding the staircase or at the top/bottom of the stairs. The support screws go through the carpet, which means the carpet does not need to be lifted and refitted, making the fitting process a lot easier. The support screws also have a very small diameter, so won’t leave large, visible holes, however there may be some indentation from the weight of the stairlift. How long will the installation take? Straight stairlift installations typically take between two and four hours to complete, while curved stairlifts may require slightly more time due to the custom track design. This includes teaching the user how to use, clean and maintain the equipment properly. Will I need to clear out my staircase for the installation? Yes, it is recommended to remove any obstructions from the staircase to provide ample workspace for the installation team. This includes items such as plants, décor, or furniture that may hinder the process. What happens if I have a power cut? In the case of a short power cut there should be no problem at all, as your stairlift operates on batteries within the body of the unit which recharge when the stairlift reaches the charge points at either end of the track. However, as with all batteries, they won’t last forever without being regularly topped up with power, so as soon as the power is restored, double check your stairlift is charging. How do I clean and maintain my stairlift? Regular cleaning and maintenance are important for ensuring the longevity and performance of your stairlift. Clean your stairlift once a week with a damp cloth to remove any dust. Removing dust will guarantee the stairlift keeps running smoothly and nothing will get stuck. Never use bleach or solvents when cleaning your stairlift. They can damage your equipment! If you're considering a stairlift for yourself, or for a loved one, please do reach out with any questions you may have. You can reach us via our contact form.

  • Stairlift Troubleshooting: A Comprehensive Guide

    Stairlifts have become an indispensable tool for many homeowners, providing a safe and convenient means of navigating stairs and maintaining independence. However, even the most reliable stairlifts can experience occasional glitches or malfunctions - This comprehensive guide provides you with a step-by-step approach to troubleshooting common stairlift problems and offers preventative maintenance tips to keep your stairlift running smoothly. Common Stairlift Issues and Their Solutions Stairlift Not Moving If your stairlift is unresponsive when you press the controls, the first step is to check the power supply. Ensure the power switch is turned on - you can usually find the rocker-style switch on the arm. Also ensure that the main isolator switch is turned on - this could be a key, or a rocker switch, and is usually found on the carriage of the stairlift (underneath the seat itself). Another potential culprit is safety sensors. Stairlifts are equipped with multiple safety sensors that prevent movement if obstructions are detected. Check for any obstructions along the track or carriage, and ensure that the sensors are aligned properly. Stairlift Making Beeping Noise A persistent beeping sound from your stairlift typically indicates a charging issue. It may be that the stairlift isn’t correctly positioned over the charge point, or the batteries need replacing. If the stairlift starts to make an unfamiliar noise during travel, it should be looked at by one of our qualified stairlift engineers. The sooner any potential issue is diagnosed and rectified, the sooner your stairlift will operate smoothly and quietly again. Stairlift Seat Not Swiveling or Locking There are several seat styles available depending on the make and model of your stairlift, including manual and powered swivel seats. A manual swivel seat will have a lever on the side which will either pull up or push down to allow the seat to be swivelled; a powered swivel seat will automatically turn the seat once it reaches the end of its journey by simply keeping the control pressed. A stairlift seat that does not swivel or lock properly can make transferring to and from the chair difficult. If the swivel mechanism is not functioning, check for obstructions or damage that could be preventing smooth rotation. If the locking mechanism is not engaging, inspect it for any damage or debris that could be affecting its functionality. If the issue persists, it may require professional attention. Stairlift Remote Control Isn't Working If the remote control stops working, the batteries are likely to need replacing. Remove the remote from the holder and slide the cover off the back, just like a TV remote. Replace the spent batteries with new, good quality batteries, replace the cover and place back in the holder. Our Top Maintenance Tips for Stairlifts Regular maintenance is important to ensure the longevity and optimal performance of your stairlift. To keep you safe and enjoying your stairlift, we've put together some quick tips: Read the manual: Take time to familiarise yourself with your stairlift's features and how it operates. Reset features are particularly important, as this is often the first option to resolve any issue you may be experiencing Line of communication: If you're home alone, it's a good idea to carry a portable or mobile phone with you when using your lift, so you can request help should you need it. Regular cleaning: Every week or so, wipe down the track, carriage, footrest and seat with a dry cloth or feather duster to remove dust and debris. No lubrication is required, as your stairlift engineer will do this for you as part of it's annual service. Avoid trips and falls by only cleaning your stairlift when it is at the bottom of the stairs, and ask a loved one for help if needed. Battery maintenance: Charge the batteries regularly according to the manufacturer's instructions - usually, by leaving it in it's dedicated spot at the top or bottom of the stairs. Batteries are consumable items, and will need to be replaced by an engineer when their performance starts to decline. Visual inspection: Regularly inspect the stairlift for signs of wear, damage, or obstructions. Address any issues with a stairlift engineer promptly to prevent further problems. When to Contact a Professional While some stairlift issues can be resolved by following the troubleshooting tips provided, or even over the phone, there are instances when professional assistance is necessary. Seek professional help if you encounter the following situations: Complex issues: If you are unable to resolve the problem using the troubleshooting tips, contact a professional stairlift technician. Electrical concerns: For any electrical issues, keep safe and avoid attempting repairs yourself - instead, consult your stairlift technician who will have the required training. Safety concerns: If you notice any safety hazards, such as loose components or malfunctioning sensors, immediately contact a professional. If you have any concerns about your stairlift, or have a persistant problem that troubleshooting won't fix, please get in touch. We'd be happy to help.

  • Choosing the right stairlift for you: Liftability's ultimate guide

    When mobility becomes an issue, moving to a bungalow or downstairs flat might seem like the only solution. But no-one wants to move away from the family home they've found comfort in for years, and with the cost of properties, mortgage rates and other costs going through the roof recently, moving isn't a practical or cost-effective option. But there is another long-term option that can help you maintain your independence – installing a stairlift. Choosing the right stairlift is an important decision that should be approached with care and consideration. It's not a one-size-fits-all situation, so taking the time to consider the different options available, and how they will effect your way of living, is really important. That's why we've put together this guide - we'll walk you through the process of selecting a stairlift that suits your unique needs, without any pushy sales pitches. Seek advice from trusted sources When it comes to deciding on a stairlift, it's important to consult with people who can offer impartial advice. Health professionals, such as Occupational Therapists, can provide valuable impartial insights. They can help you determine if a stairlift is the right choice for your needs now and in the future, and may be able to connect you with organisations that offer financial assistance, such as grants and loans. If you're not currently registered with an Occupational Therapist, you can ask for an assessment by contacting your local council social services department, or privately via the Royal College of Occupational Therapists. It might sound obvious, but it's always a good idea to reach out to those who have already had stairlifts installed in their homes. Their personal experiences and recommendations can be invaluable in guiding your decision-making process, especially as they will have idea about the aftercare you can expect, once the initial sale has been made. Finally, discuss your options with a stairlift supplier (like us!). Any company worth their salt should be able to run through all options in detail with you, and will have no preference about the option you choose, as long as it suits your needs. If you feel that you are being pushed into a quick sale, maybe consider why this is, and if the service is something you'll feel comfortable with down the line. The most important thing should be that you receive the best service, and most suitable stairlift, for your needs. Stairlift options to match your staircase The style and layout of your staircase play a significant role in determining the type of stairlift that suits your needs: Straight Stairs If you have a straight staircase, it's usually fairly straightforward to install a stairlift that runs along a straight rail. Straight stairlifts are the easiest to install, are usually the cheapest option (as the rail just has to be cut to size, rather than custom made) and be fitted in just a couple of hours. Once upon a time, it may have been difficult to install a straight stairlift on a very narrow staircase. However, there are now a number of different solutions, such as perch or ergo seats, which allow your knees to sit further back and increases the space between your legs and the wall. Curved Stairs: If you have any corners in your staircase, you'll need a curved stairlift. Stairlifts fitted on curved staircases tend to be more expensive because the rail is custom made, however as they're made to fit the exact dimensions and contours of your staircase, they maximise useable space by hugging every turn as closely as possible. Trying a stairlift Just like you probably wouldn't buy a car without test driving it first, it's usually a good idea to visit a stairlift showroom to try different models and get a feel for how they look, and work. Some suppliers (like us) have showrooms fitted out with the latest models. Book at a time suitable for you, and an expert will demonstrate how they work and even show you colour swatches, to ensure it blends into your decor. If they don't have a showroom, they may be able to contact a local customer who would be willing to let you try theirs. Deciding your budget Although a stairlift is an investment into your independence, we know that everyone is feeling the pinch and that cost really does matter. That's why we've run through a number of funding options: Council or Government funded It's always worth looking into whether you might be eligible for a stairlift provided or funded by your local council. The brands of stairlift are the same ones you'd buy yourself, and the stairlift company will work with the council to ensure you're getting the correct model for your needs.. In some areas, the district council makes arrangements to lease new or reconditioned stairlifts, while some hold their own second-hand stock to give or lease. The council is then responsible for the repairs and maintenance. Other councils may ask you to apply for a Disabled Facilities Grant (DFG). A Disabled Facilities Grant maximum award is £30,000 in England, £36,000 in Wales and £25,000 in Northern Ireland. If you live in Scotland, the alternative is a scheme of assistance. Depending on your income you may be awarded a full grant or a percentage towards the costs. Start the application by contacting your local authority's social services department to request an assessment, stating that you're experiencing difficulty using your stairs. If you're provided with a DFG stairlift, it becomes your personal property and you're generally responsible for the servicing and repairs. Be sure to check this, as you will need to budget for annual services and any repairs required over the lifetime of your stairlift. Privately funded If you're not eligible for a grant or council-funded stairlift, you'll need to consider your budget. Stairlift prices vary, depending on the features installed and whether you need a straight or curved track, however as a guide, a straight stairlift could cost from £900.00, and a new curved stairlift from £3000.00. Reconditioned stairlifts Some stairlift companies keep stock of reconditioned stairlifts, which are available at discounted prices but tested to the same rigorous standards before installing. They should be upgraded to meet all current safety and technical specifications, and provided with a unique serial number to verify it's full history. Even though the stairlift is reconditioned, it should still be provided with a 12 month guarantee. Unfortunately it's often not possible to install a reconditioned curve stairlift, as the rail will have been custom made to it's original owner's home, but it's always worth asking just in case. Getting a stairlift quote For any stairlift company to be able to give you an accurate quote, their surveyor will need to visit your home to carry out a survey - this should be free of charge. This visit is your chance to find out about the different models of stairlift the company offers. But it's not just about your staircase, the assessor will need to find out about you too. By understanding your unique requirements, the surveyor can identify the features that will best cater to your specific needs. For instance, they may inquire about your physical and mental capabilities to ensure you're comfortable using features like remote controls and seatbelts, ensuring that any necessary adaptations are considered. To make a well-informed decision, it's a wise move to gather price quotes from at least two or three different companies. By comparing these quotes, and your experiences with the companies, you can confidently choose the best option that suits your needs and budget. If you're considering a stairlift and want to weigh up all the options, make an appointment to visit our comprehensive showroom in Hamble, Southampton, where we can show you the range we supply, install and maintain, with absolutely no sales pressure. Alternatively, if you'd like us to visit your home and provide a quotation, contact us to book a survey on a date that is convenient for you.

  • Occupational Therapist Training Event - September 2023

    On Tuesday 12th September we welcomed a friendly group of local occupational therapists to Liftability HQ in Hamble, Southampton. Attendees from Eastleigh Borough Council, New Forest District Council, Winchester City Council and East Hants District Council participated in one of our training events, with the goal of learning all about how the most up-to-date mobility products work for their service-users. These events always begin with a short presentation to run through the complete product range, including any new additions, followed by a practical training session in our comprehensive showroom. After a complimentary lunch and a fun quiz to see how much everyone had learnt, we presented each attendee with a certificate to use towards their CPD for the year. With comments such as "I didn't know this product existed, it'd be great for one of my patients!" and excitement over specific ways the products can be customised to meet users' needs, we'd definitely say the event was a success!

  • Case Study: Platinum Curve Installation in Chichester

    At the beginning of September we had the pleasure of installing a brand new Platinum Curve stairlift into this beautiful property in Chichester for Mrs N. Our engineers, Steve and Mitchell, did a great job: "Steve and Mitchell did a very clean and efficient installation, and I am very pleased with the result" - Mrs N The Platinum Curve stairlift comes in a choice of two seats, with the optional forward-facing travel for the steepest of staircases. Both seats are suitable for customers up to 25 stone, and come with integrated safety sensors, easy-to-use immobilser seatbelts and fold-away seats and arms as standard. There are various colour options to choose from, as well as the option of adding a powered swivel seat if required. If you'd like to try out a Platinum stairlift for yourself, make an appointment to visit our showroom in Hamble, Southampton via our contact form, or give our friendly team a call on 02380 458444.

  • "He did such a great job" - Customer Review

    The customer feedback is coming in thick and fast, and we're loving receiving such kind words about our engineers. "Logan did such a great job installing my new lift, I can't believe how nice he was! Thank you." - Mrs F, Havant Well done to Logan for doing such a brilliant job installing the Handicare 1100 for Mrs F! The Handicare 1100 straight stairlift is very slim, making it perfect for narrow staircases, and comes with all the safety features you've come to expect - integrated safety sensors, child-lock and an easy-to-use immobliser seatbelt. If required, there's the option to add a powered footrest fold button, and powered swivel seat, and the stairlift suits customers up to 22 stone. If you'd like to try a stairlift for yourself, make an appointment to visit our showroom in Hamble, Southampton via our contact form, or give us a call on 02380 458444.

  • "First class, friendly and professional" - Customer Review

    We've received another lovely review from a happy customer, which we just had to share today: "We had a stairlift installed this morning and we are very pleased with the installation. Your installation team were first class, friendly & professional. Well done." - Mr H, Salisbury Well done to Steve for doing such a brilliant job installing the Stannah 260 stairlift for Mr H! The Stannah 260 comes in a range of seats and styles, customisable to suit your home and decor. Each is fitted with an immobiliser seat belt, integrated safety sensors and a child-lock for the highest levels of safety. If you'd like to try out a Stannah 260 for yourself, make an appointment to visit our showroom via our contact form, or give our friendly team a call on 02380 458444.

  • "After he finished he felt almost like a friend" - Customer Review

    Letting a stranger into your home can be intimidating, but one recent review has shown just how important it is for all of our staff - but especially our engineers - to treat each customer with care, compassion and respect: "We have just had a stairlift fitted by Logan. This email is to thank the company, and especially Logan, for the absolute professional way in which he conducted the install and information he relayed to myself. As he was installing the stairlift he informed me of the exact reason he was doing things. After he had finished he felt like almost a friend! You must be very pleased to have such a professional working for your company" - Mr E Well done to Logan for doing such a great job installing the Flow X stairlift for Mr E - we're extremely proud as always. The Access Flow X stairlift comes fitted with integrated safety sensors, child-lock and an easy to use immobiliser seatbelt as standard. It also features a handy fold-away chair, with the option of adding a powered footrest fold button and powered swivel seat for ease of use. There are 11 fabric options to choose from, to suit your home and decor. If you'd like to try a Flow X for yourself, make an appointment to visit our showroom via our contact form, or give us a call on 02380 458444.

  • Case Study: Five Rivers Indoor Bowls Club

    Liftability recently received an order for a stairlift for Five Rivers Indoors Bowls Club in Salisbury, Wiltshire for a new Stannah 260 stairlift with Siena seat. The stairlift would be used to improve accessibility to the changing rooms and meeting area for the clubs members with disabilities. Treasurer Jack Stone said “we are very pleased with the installation, performance and cost of the new stairlift. Kevin Dalley (the surveyor) and the fitters were very obliging and we hope for a long association. In terms of practicality, the Five Rivers Indoor Bowls Club has always had an internal staircase to our first floor viewing area overlooking the bowling green, ladies changing rooms and eating area. The stairs prove a barrier to many of the older bowlers and obviously to the disabled. Our aim as a Community Amateur Sports Club is to provide bowling for all abilities and ages with no discrimination to the disabled. With the aid of recent Sport England Lottery (Inspired Facilities) funding and the ingenuity of Liftability, we are now fully accessible to all to enjoy bowling in Salisbury.” Jack is so pleased with the installation that he’s even offered to provide use of the stairlift for anyone in the Salisbury area thinking about ordering a stairlift. For a free survey to see how Liftability can you help with accessibility in your property, call the office on freephone 0800 6521440 or 02380 458444.

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