Service contracts
Our products are all manufactured to a very high standard, meeting (exceeding) the requirements stipulated by both European and British Standards, however we do recommend regular maintenance to ensure that all equipment is maintained to the highest of standards to maintain reliability.
If you do experience a problem, then your service contract allows you to contact the office, where our experienced and friendly team will run through a variety of checks to see if we can get your equipment working over the phone, minimising any disruption to your daily life.
If necessary, we will book a priority ‘call out’ for you, arranging a visit (where feasible) within 24 hours. In addition to this we also offer an out of hours call out service giving you the peace of mind of our commitment to your wellbeing.
Mrs G, Bournemouth
Your workforce are a credit to your company – each and every one of them were very professional, efficient, polite and understanding of my situation.
My very sincere thanks for job well done.
Mrs W, Petersfield
Absolute superb service from the lift installer. so efficient, nice and kind.
He was very professional and worked very quickly – it’s amazing how quickly he installed the lift!
St Margarets Care Home
Thank you very much for a quick and efficient installation of the ceiling track hoist.
The staff at St Margarets Care Home are delighted with it.
In-person training
Did you know that we offer in-person training sessions?
We'll welcome you to our Hamble showroom for a short presentation about the products we provide, and to introduce you to any new products available.
We'll then take you through each make and model, step by step, so you can try each one out for yourself and see how their differences will suit individual needs and requirements.
Following a complimentary lunch, we'll end the day with a short quiz to see what you've learnt, and follow up with a certificate for use towards your Continuing Professional Development.